Informatica

Digitale stormvloed € 9,95
Digitale stormvloed - E-book

De technologische ontwikkelingen komen als een stormvloed op ons af. De eindeloze opslag van gegevens, reusachtige rekenkracht, big data, kunstmatige intelligentie, robotisering, 3D-printers en de blockchain veranderen onze wereld fundamenteel. De mogelijkheden van de technologie zijn geweldig, maar hoe zit het met de keerzijde? Worden mensen overvleugeld door technologie? Is er straks nog werk? Kunnen bedrijven de veranderingen bijbenen? Staat de mens nog centraal en hebben bestuurders en politici de juiste kwesties op het netvlies? Al deze vragen staan centraal in de zoektocht hoe we het industriële denken los moeten laten om zo de realiteit van het informatietijdperk te accepteren. In dit boek schetst ICT-analist Brenno de Winter hoe technologie de mensen heeft overvallen met de kracht van een stormvloed. Ook deelt hij zijn inspirerende visie over trends en ontwikkelingen, waarmee bedrijven en overheden in de komende jaren rekening kunnen en zelfs moeten houden. Immers, in de historie van de mensheid is geen enkele ontwikkeling zó snel gegaan. Brenno de Winter (1971) is een bevlogen expert op het gebied van informatiebeveiliging, privacy en de ontwikkeling van de informatiemaatschappij. Hij schreef diverse boeken,is een veel gevraagd spreker, trainer en dagvoorzitter. Van zijn hand verschenen eerder boeken als 'De Rode Hack','Privacy in het Informatietijdperk' en 'Open Kaart'.

SLA Templates - Pocket Guide € 22,95
SLA Templates - Pocket Guide

This pocket guide gives both a template and an explanation for this template for all common service level management documents.Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue. But as a result of this customer satisfaction, perhaps the most important benefit for the supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers. This pocket guide describes the Service Level Agreement templates needed, in order to meet customer service level requirements and gives both a template and an explanation for this template for all common service level management documents. The following templates ae included in this pocket guide: • Service Level Agreement (SLA) • Underpinning Contract (UC) • Operational Level Agreement (OLA) • Document Agreements and Procedures (DAP) • Service Catalogue • External Spec Sheet (ESS) • Internal Spec Sheet (ISS) • Service Quality Plan (SQP) • Service Improvements Program (SQP)

Agile service management with scrum researched € 51,45
Agile service management with scrum researched

Many companies are starting to apply Agile software development using Scrum or Kanban or have already implemented the new development process. Sooner or later the question arises how this development process relates to the service management processes. The book “Agile Service Management with Scrum” has already addressed this interface and a number of risks per service management process have been identified. Countermeasures that can be taken are also defined. In a research at ten organisations these risks were presented, and they were asked how they deal with these risks. The research included the investigation into which Agile aspects are applied and in particular those of Scrum or Kanban. Finally, each organization has carried out a maturity assessment for both the Agile development process and the change management process. This book is the report about the research of the collaboration of Agile software development and service management processes in practice. The target group of this book includes all parties involved in the application of Agile software development and who would like to know how colleagues have shaped this crucial interface for successful service provision. In this book a short description is given of each organization about how the Agile development process has been designed.

Digital empathy € 13,45
Digital empathy

Once upon a time there was a department that was set up to work with computers: the data processing department. this was later renamed the information technology (IT) department. Decades after that It departments have grown larger and more important to the business continuity than ever before. But with nicknames like "the fortress," or "the bunker," it is clear that It still often occupies an isolated position inside the organization. that is the last thing you want if digitization is going to make or break your business. So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of It. this book is for people who are open to change, no matter if you are an It professional, or not. Digital Empathy provides inspiration and something to hold on to from the "why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. or not, in which case there's always the bumper sticker I'm not good at empathy; will you settle for sarcasm?

Digital empathy € 4,95
Digital empathy - E-book

Once upon a time there was a department that was set up to work with computers: the data processing department. This was later renamed the information technology (IT) department. Decades after that IT departments have grown larger and more important to the business continuity than ever before. But with nicknames like "the fortress,"or "the bunker," it is clear that IT still often occupies an isolated position inside the organization. That is the last thing you want if digitization is going to make or break your business. So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of IT. This book is for people who are open to change, no matter if you are an IT professional, or not. Digital Empathy provides inspiration and something to hold on to from the "why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. Or not, in which case there's always the bumper sticker "I'm not good at empathy; will you settle for sarcasm?"